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研究生: 郭正昕
Kuo, Chen-Hsin
論文名稱: 銀行業洗錢高風險客戶認定之僵化問題研究
指導教授: 江永裕
口試委員: 江永裕
江彌修
林士貴
學位類別: 碩士
Master
系所名稱: 國際金融學院 - 國際金融碩士學位學程
Master’s Program in Global Banking and Finance
論文出版年: 2026
畢業學年度: 114
語文別: 中文
論文頁數: 60
中文關鍵詞: 風險基礎方法客戶風險評估去風險化防禦性決策
外文關鍵詞: Risk-Based Approach, Customer Risk Assessment, De-Risking, Defensive Decision-Making
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  • 著全球跨境金流益趨複雜與金融科技的更迭,國際組織、各國主管機關及我國主管機關,均積極推動由「規則導向」轉向「風險基礎方法」的監理模式。其方法之核心,在於期許金融機構跳脫傳統規則導向監理下之僵化思維,依據個案之實質風險程度採取相稱的差異化管理。然而,銀行實務為應對龐大客戶並維持內部治理一致性,通常將其轉化為指標化內部評估模型 。此舉導致制度在運作中產生異化,逐漸演變成極度依賴固定行業分類、模型權重及標準化流程的「類別化高風險認定」,使防制機制陷入僵化 。
    本研究聚焦於探討風險基礎方法於實務中走向標準化的成因與限制 。研究發現,現行客戶風險評估過度依賴行業因子作為前端分流起點,掩蓋了個別客戶的營運脈絡與風險差異,使個案流於形式化的標籤確認 。更深層成因在於外部監理裁罰壓力下,銀行基於可稽核性誘因建構完全可追溯的模型,限縮了法遵人員的專業裁量空間 ;加上內部責任配置不對等,低估風險將面臨重大的法律與聲譽究責 ,「寧嚴勿鬆」的防禦性決策遂成為金融機構的理性選擇。
    基於上述實務困境,本研究提出具體建議:首先,應重整行業因子之輔助定位,將其界定為風險提示之「起點」而非「終點」;其次,優化內部流程設計,建構具備制度化與可稽核性的「專業裁量覆核機制」,容許法遵人員在合理說明理由下動態修正。最後,主管機關宜深化對「合理判斷過程」之評價,建立以程序正當性為核心的歸責標準,消弭金融機構的防禦性恐懼,引導銀行從形式合規回歸實質的風險抵減,在維護金融體系安全與維持服務可近性之間取得動態平衡。


    As global cross-border financial flows become more complex and financial technology continues to evolve, regulatory bodies worldwide are actively shifting from a "rule-based" model to a "risk-based approach" (RBA). The core of this approach is to encourage financial institutions to move beyond the rigid mindset of rule-based supervision and adopt proportionate and differentiated measures based on the actual risk level of individual cases. However, to handle massive customer volumes and maintain internal governance consistency, banks usually convert this approach into standardized internal assessment models. This conversion causes the system to deviate from its original purpose, gradually turning into a "categorical high-risk assessment" that relies heavily on fixed sector classifications, model weights, and standardized procedures, ultimately causing the anti-money laundering mechanism to become rigid.
    This study focuses on exploring the causes and limitations of the risk-based approach becoming standardized in bank operations. The findings show that current customer risk assessments rely too heavily on sector risk factors as the starting point for initial sorting. This practice hides the actual business context and individual risk differences of each customer, reducing the assessment to a formalistic exercise of labeling. The deeper cause lies in the pressure of external regulatory penalties, which drives banks to build fully traceable models based on auditability incentives, thereby limiting the professional judgment of compliance personnel. Furthermore, due to the imbalance in internal responsibility, underestimating risk leads to severe legal and reputational accountability. As a result, a defensive "rather strict than loose" strategy becomes the rational choice for financial institutions.
    Based on these practical difficulties, this study proposes several concrete recommendations: First, the auxiliary role of sector risk factors should be repositioned, clearly defining them as the "starting point" rather than the "final conclusion" of risk assessment. Second, banks should optimize their internal workflows to establish an auditable mechanism for professional judgment, allowing compliance officers to dynamically adjust model results under reasonable explanations. Finally, regulatory authorities should place greater value on the "reasonable evaluation process" and establish accountability standards centered on procedural justice. This shift will help remove defensive fear within financial institutions and guide banks away from purely formalistic compliance toward substantive risk mitigation, achieving a dynamic balance between maintaining financial security and preserving access to financial services.

    摘要 i
    Abstract ii
    目 次 iv
    第一章 緒論 1
    第一節 研究背景與動機 1
    第二節 研究範圍與限制 4
    第三節 研究方法 4
    第二章 風險基礎原則與法制架構 6
    第一節 風險基礎原則 6
    第二節 洗錢風險因子分類 11
    第三節 我國銀行業洗錢風險評估制度 14
    第三章 銀行業客戶洗錢風險分級機制之運作與限制 23
    第一節 客戶風險評估與分級機制之運作 24
    第二節 行業風險因子在高風險認定中的運用 29
    第三節 類別化高風險客戶認定實務之限制與問題 34
    第四章 類別化高風險認定之成因分析與實務觀察 38
    第一節 監理要求與裁罰風險對判斷之影響 38
    第二節 可稽核性與標準化治理之制度誘因 41
    第三節 責任配置與保守決策邏輯 43
    第四節 實務案例觀察:以虛擬資產服務提供者為例 46
    第五章 結論與建議 50
    第一節 研究結論 50
    第二節 研究建議 52
    第三節 研究限制與後續研究方向 55
    參考資料 57

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