隨著電子電器與資訊通訊類產品成長快速，產品快速的更新，使電子資訊廢棄物的數量快數增加，若沒有建立一套電子廢棄物處理程序，有毒電子廢棄物將帶來嚴重的環境和公共衛生後果。因此，要解決電子資訊廢棄物帶來的問題，實現電子廢物的循環再利用、回收、無害化、資源化是關鍵。企業如能建立有效率的回收供應鏈，回收再利用或再製造，可以為企業節省成本，創造額外收益，更能避免對環境之傷害。
本研究採用個案分析法，選擇一台灣電子廢棄物回收商進行個案研究，深入了解個案公司在電子廢棄物回收逆物流中所扮演的角色及實務上運作模式，探討電子廢棄物回收處理產業之商業模式及台灣電子廢棄回收處理產業所面臨之問題。另外選擇Dell電腦進行個案研究，歸納Dell公司發展電子資訊廢棄物回收之逆物流運作模式，研究如何建立一個具有獲利基礎回收再生的逆物流模式，及有效管理逆物流供應鏈及追蹤廢品處理流程達成綠色供應鏈之關鍵因素。

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